SBC

I spent an hour this morning with SBC (California) ...I was on hold for a good part of the hour. All I wanted to do was disconnect my phone and DSL service. Ugh. This was even after I spent 20 minutes on the phone with them last week and an additional 55 minutes with SBC Ohio setting up new phone and DSL service! That sucked monkey balls. All the other utilities took a total of 15 minutes to connect/disconnect. What the hell is wrong with them? On top of all the waiting, they wanted to charge me a $200 early termination fee because apparently I'm on a one-year contract with them for the DSL services. Apparently the +1 year DSL contract I had with them when I was in LA doesn't count because the contract was "renewed" when I moved to Northern California. It seems that Southern and Northern California are 2 separate entities so I was given a new contract when I moved up to NoCal. And now that I'm moving to Ohio, I may be charged $200 for leaving my contract early - even though I will be using SBC DSL service in Ohio. I guess I should have known that....if Northern and Southern Cal can't be considered the same entity then there's no way Ohio would be the same. Ugh.

Back to packing... --MM